Privacy Policy
Frequently asked questions
Here are some common questions about our company.
We accept samples for testing within 30 days of collection, provided they are in their original condition and accompanied by the requisition form. Results will be issued in the original format requested. Please note that certain tests may not be eligible for retesting.
Yes, we offer both physical and digital gift cards in various amounts. Physical gift cards can be purchased at our lab or online and mailed to the recipient, while digital gift cards are sent instantly via email. Both types can be used for lab services and consultations.
We’re committed to providing accurate and timely results to ensure your health and peace of mind.
Absolutely! If a test is unavailable, you can place a special request through our website or by visiting the lab. We'll notify you once the test is available, and you can choose to come in for testing or have the kit sent to your address. Special requests typically take 1-2 weeks to fulfill, depending on availability.